Customer Service Representative

Office · Des Moines, Iowa
Department Office
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $14-$18

Miller Pest & Termite is now accepting applications for a full-time CSR position with advancement opportunities at our Des Moines location.


Main responsibilities would be answering incoming phone calls, calling/communicating with new and current customers, miscellaneous administrative tasks, and working closely with 3-4 individuals of our office staff.

 

Additional responsibilities would be to coordinate with our service team. This would include setting and/or re-allocating notified, pre-set, and new appointments on each monthly service schedule. The goal is to create the most efficient route for each route technician in their specified territory. This is done by maintaining a certain number of stops in 1 day by decreasing the mileage/drive time possible for a particular day and still meeting the challenges of specific appointment time requirements, company policies, and customer expectations.

 

This is a great opportunity to work for a growing company with a great culture and atmosphere. The ideal applicant is independent, confident, and customer-oriented with excellent time management skills, strong communication ability, and most importantly . . . a very positive attitude.

 

Why join the Miller Pest team?

 

We offer an environment where our team members exercise integrity, service, and excellence. In owning the experience, we provide the best service possible and enhance the lives of everyone we come in contact with. We keep our promises, improve quality of life, and fulfill the need for peace of mind at every customer interaction.

 

Our office personnel does the right thing when no one is watching. We all possess a strong sense of work ethic and flexibility, keeping enthusiasm and humor intertwined with our work. We respect and depend on one another, always taking the initiative to go above and beyond the task at hand. If you feel as though you possess these qualities, then we are the company for you.

  

Duties Include:

 

  • Demonstrating excellent communication skills in person or on the phone with our customers, technicians, managers, and other office personnel
  • Demonstrating knowledge of Miller Pest & Termite’s brand and services
  • Performing administrative duties as instructed and any other related duties as assigned
  • Is an excellent problem solver
  • Is courteous answering telephone calls
  • Displaying proper etiquette in handling and resolving customer questions/concerns including the occasional “difficult” customer
  • Efficient with time management
  • Maintaining professionalism
  • Must be able to multi-task
  • Detail-oriented possessing excellent organizational skills
  • Works well in a team environment or one-on-one
  • We are a very busy office at times; Must be able to work well under pressure

 

We Require this Position To:

  • Show a stable work history
  • Pass a pre-employment drug test and criminal background check
  • Have worked 2 or more years in jobs dealing with the public
  • Excellent with computers and technology including programs such as excel, google drive, dropbox, etc.
  • Strong oral and written communication skills

 

If you have got what it takes, we will provide the rest:

  • Excellent opportunities for advancement
  • Awesome learning potential
  • Full office training and-in depth orientation
  • Fun atmosphere
  • Paid Holidays
  • Health Insurance, Dental, & Vision
  • Vacation
  • Referral bonus
  • Additional bonus and incentive opportunities

 

 ***Below is an assessment link that will take no more than 2-7 minutes to complete. Please make sure the link is filled out, along with the indeed questionnaire for your application to be accepted***

 

https://assessment.predictiveindex.com/PJ4/9c71b932-0459-4634-88f1-f00f775068de?type=candidateba


Thank You

Your application was submitted successfully.

  • Location
    Des Moines, Iowa
  • Department
    Office
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    $14-$18