Customer Service Representative

Office · Des Moines, Iowa
Department Office
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $13-$15

Miller Pest & Termite is now accepting applications for a full-time position with advancement opportunities at our Des Moines location. This is an office/administrative position.


Main responsibilities would be answering incoming phone calls, calling/communicating with new and current customers, miscellaneous administrative tasks, and working closely with 3-4 individuals of our office staff.


Additional responsibilities would be to coordinate with our service team. This would include: setting and/or re-allocating notified, pre-set, and new appointments on each monthly service schedule. The goal is to create the most efficient route for each route technician in their specified territory. This is done by maintaining a certain number of stops in 1 day by decreasing the mileage/drive time possible for a particular day and still meeting the challenges of specific appointment time requirements, company policies, and customer expectations.


Below is an assessment link that will take no more than 2-4 minutes to complete. Copy and paste the link below into your browser to complete this assessment and fill out the indeed questionnaire for your application to be accepted.


https://assessment.predictiveindex.com/PJ4/9c71b932-0459-4634-88f1-f00f775068de?type=candidateba


Additional Position Details:


  • Demonstrates excellent communication skills in person or on the phone with our customers, technicians, managers, and other office personnel
  • Demonstrates knowledge of Miller Pest & Termite’s brand and services
  • Performs administrative duties as instructed and any other related duties as assigned
  • Is an excellent problem solver
  • Is courteous answering telephone calls
  • Displays proper etiquette in handling and resolving customer questions/concerns including the occasional “difficult” customer
  • Efficient with time management
  • Maintains professionalism
  • Must be able to multi-task
  • Detail-oriented possessing excellent organizational skills
  • Has basic computer operations and data entry skills including experience with spreadsheets and word processing
  • Works well in a team environment or one-on-one
  • We are a very busy office at times; Must be able to work well under pressure


Additional Information:


  • A clean criminal record is required (no misdemeanors or felonies)
  • A drug test and background check will be performed on all new hires
  • Random drug testing once hired. This is a full-time position. Mainly daytime hours. Hours are slightly heavier at the start of each week. 1-2 Saturday shifts are required monthly, with an occasional day off during the week. Must be willing to work some nights and additional weekends.


Below is an assessment link that will take no more than 2-4 minutes to complete. Copy and paste the link below into your browser to complete this assessment and fill out the indeed questionnaire for your application to be accepted. If you completed the link at the beginning of the job description, you do not need to complete it a second time.


https://assessment.predictiveindex.com/PJ4/9c71b932-0459-4634-88f1-f00f775068de?type=candidateba


Benefits Include:


  • Paid Holidays
  • Health Insurance, Dental, Vision
  • Vacation
  • Referral Bonus
  • Paid Time Off
  • Growth Opportunities
  • Employee Training
  • Additional Bonus & Incentive Opportunities
  • Competitive Pay

Thank You

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  • Location
    Des Moines, Iowa
  • Department
    Office
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    $13-$15